Please allow 2–7 business days for order processing and production. Each item is made to order, so this time is necessary before your order ships.

Estimated Shipping Times
After processing, shipping times typically are:

• USA: 3–7 business days
• Canada: 5–10 business days
• International: 10–20 business days

Please note: Shipping times are estimates and may vary due to location, customs, or carrier delays beyond our control.

Shipping Rates
All shipping rates are calculated at checkout based on your location and order details.

Order Tracking
Once your order ships, you’ll receive an email with a tracking number. Please allow up to 48 hours for tracking updates to appear.

Shipping Policy

All sales are final because our merchandise is made-to-order through our print-on-demand partners, we do not offer returns or exchanges for buyer’s remorse, wrong size, or change of preference.

However, if your item arrives damaged or defective, we’re happy to help!

You must notify us within 15 days of delivery by emailing us at recaptheroom@outlook.com with your order number and a clear photo of the damaged item. Once verified, we will issue a replacement or refund based on your preference.

Refund Policy

This product is made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!

FAQ

Welcome to the Recap The Room Help Center. Below are some of the most common questions we receive. If you don't see your question here, feel free to email us at recaptheroom@outlook.com.

Orders & Shipping

How long does it take to process and ship my order?
All of our products are made to order. Please allow 2–7 business days for processing and production, plus additional shipping time depending on your location.

When will I receive tracking information?
Once your order is shipped, you’ll receive an email with a tracking number. Please allow up to 48 hours for tracking updates to appear.

Do you ship internationally?
Yes! We ship worldwide. Shipping rates and delivery times vary by location and are calculated at checkout.

What if I entered the wrong shipping address?
Please contact us immediately at recaptheroom@outlook.com. If your order hasn’t been processed yet, we may be able to update the address. Once an order has shipped, we are not responsible for incorrect or undeliverable addresses.

Returns & Exchanges

Do you accept returns or exchanges?
Because our products are made to order, all sales are final. However, if your item arrives damaged or defective, contact us within 15 days of delivery at therecaproom@outlook.com with photos and your order number. We’ll gladly replace it.

Digital Products

Can I return or exchange digital products?
No. All digital product sales are final and non-refundable due to the nature of instant access. If you experience issues with your download, contact us and we’ll help resolve it.

How do I access my digital downloads?
After purchase, you’ll receive an email with a download link. If you don’t see the email, check your spam or promotions folder. Still no luck? Reach out and we’ll resend it.

Merch & Sizing

How do I choose the right size?
Each product page includes a size chart. We recommend reviewing the chart before purchasing, as we do not offer size exchanges.

What if I received the wrong item or a damaged product?
We’re so sorry! Email recaptheroom@outlook.com with a photo, your order number, and a description of the issue. We'll take care of it.

✉️ Still Need Help?

Email us anytime at recaptheroom@outlook.com. We typically respond within 24–48 hours.

Age restrictions: For adults
EU Warranty: 2 years
Other compliance information: Meets the flammability, lead, cadmium, bisphenols and phthalates level requirements.

In compliance with the General Product Safety Regulation (GPSR), Oak inc. and SINDEN VENTURES LIMITED ensure that all consumer products offered are safe and meet EU standards. For any product safety related inquiries or concerns, please contact our EU representative at gpsr@sindenventures.com. You can also write to us at 123 Main Street, Anytown, Country or Markou Evgenikou 11, Mesa Geitonia, 4002, Limassol, Cyprus.